[Ha Noi] Operation Supervisor ( Railway)

Job Description
Purpose and Scope:

• Develop Cross-Border Rail (CBR) products and build connections with Northern agents to promote CBR services to China and the EU.
• Support the Business Unit Head in achieving profitable sales growth.
• Supervise the planning, execution, and management of Operations (OPS) and Customer Service (CS) teams in the North.
• Establish and implement strategies to increase revenue, customer satisfaction, and service quality.

Responsibilities:

Sales:

• Coordinate with Commercial, Logistics, and Transport teams to meet sales targets.
• Review and report on sales performance regularly.
• Understand and analyze departmental financial data.

Customer Service:

• Act as Project Manager for key accounts.
• Oversee the CS team to ensure timely booking and payment processes.
• Monitor service quality and supplier profitability.

Operations:

• Collaborate with the OPS team to resolve transportation issues and control incurred costs.

Product Development:

• Work with state-owned railway companies (e.g., Haraco, Ratraco) and external agents to ensure competitive pricing.
• Coordinate with the Southern team to meet budget targets.

Benefits:

• Probation period: 2 months with full salary
• Working hours: Monday to Friday
• Annual leave: 15 days per year
• Other allowances: Lunch allowance, Mobile phone allowance

Requirements:

Qualifications:

• Bachelor’s degree in a relevant field
• Minimum 3 years of experience in logistics sales (preferably in a transportation company)
• Proficient in English (at least B level), Microsoft Office, data analysis, and budget control

Skills and Competencies:

• Strong teamwork, communication, adaptability, and planning skills
• Business acumen, leadership ability, customer focus, and integrity